Contact Us¶
Get in touch with the Signalbotics team.
Support Channels¶
Email Support¶
General Support - Email: support@signalbotics.com - Response: Within 48 hours
Technical Support - Email: tech@signalbotics.com - For: Installation, configuration, troubleshooting - Response: Within 48 hours
Sales Inquiries - Email: sales@signalbotics.com - For: Licensing, pricing, demos - Response: Within 24 hours
Documentation Feedback - Email: docs@signalbotics.com - For: Errors, suggestions, improvements
Before Contacting Support¶
To help us assist you faster, please:
- Check Documentation
- Robot Learning Docs
- AQUA Stack Docs
- Troubleshooting
-
Gather Information
- Error messages and logs
- Steps to reproduce the issue
- Your system configuration
-
Software versions
-
Check License Status
- Ensure your license is active
- Note your license key (do not share publicly)
Emergency Support¶
AQUA Stack License Holders¶
Critical issues during missions: - See emergency contact in your license agreement - Available 24/7 for critical failures
What Qualifies as Emergency?¶
- Vehicle safety risk
- Mission-critical system failure
- Data loss prevention
Non-Emergency Issues¶
- General questions
- Feature requests
- Performance optimization
- Training requests
Please use standard support channels for non-emergency issues.
Mailing Address¶
Signalbotics Inc.
[Address]
[City, State ZIP]
United States
Social Media¶
- Twitter: @signalbotics
- LinkedIn: linkedin.com/company/signalbotics
- GitHub: github.com/signalbotics
Business Hours¶
Support: Monday - Friday, 9:00 AM - 5:00 PM PST
Emergency: 24/7 (license holders only)
Holidays: US Federal Holidays
Ready to get started? Visit signalbotics.com